Claims Policy

# Claims Policy

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## Purpose

This policy describes the process for submitting freight-related claims.

## Claim Submission

Claims should include:

* Shipment number
* Bill of Lading number
* Description of loss or damage
* Photographs
* Supporting invoices
* Delivery documentation

## Investigation

All claims may be investigated before any determination is made.

## Resolution

Claim resolution may depend on:

* Available documentation
* Applicable contracts
* Insurance review
* Legal requirements

## Time Requirements

Claims should be submitted within the time limits established by applicable agreements and transportation regulations.

## Fraud Prevention

False or misleading claims may result in denial and possible legal action.