# Claims Policy
## Purpose
This policy describes the process for submitting freight-related claims.
## Claim Submission
Claims should include:
* Shipment number
* Bill of Lading number
* Description of loss or damage
* Photographs
* Supporting invoices
* Delivery documentation
## Investigation
All claims may be investigated before any determination is made.
## Resolution
Claim resolution may depend on:
* Available documentation
* Applicable contracts
* Insurance review
* Legal requirements
## Time Requirements
Claims should be submitted within the time limits established by applicable agreements and transportation regulations.
## Fraud Prevention
False or misleading claims may result in denial and possible legal action.